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Rural Access and Usage of Patient Portals: A 2019 Health Information National Trends Survey Analysis

By Grishma P. Bhavsar, PhD, MPH; Ashley S. Robertson, PhD, JD; and Dalton Pena, MSHA

To examine differences in rural and urban respondents’ use of and access to patient portals in the United States, this study used the 2019 National Cancer Institute’s Health Information National Trends Survey (HINTS) 5, Cycle 3. A cross-sectional secondary data analysis utilizing...
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Understanding the Current Landscape of Health Literacy Interventions within Health Systems

By Michael Truong and Susan H. Fenton, PhD, RHIA, FAHIMA, FAMIA

Individuals engage with health systems to determine their health status and how to manage their health outcomes. On the personal level, health literacy is the degree to which individuals can find, understand, and use information and services to inform health-related decisions and actions for...
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Economical Utilization of Health Information with Learning Healthcare System Data Commons

By Thomas O’Hara, PhD; Anil Saldanha, MS; Matthew Trunnell, MSc; Robert L. Grossman, PhD; Bala Hota, MD; and Casey Frankenberger, PhD

The ability to inventory institutional data assets, design research studies, and to share and analyze data has proven challenging for healthcare systems that are focused on delivery of care. Here, the use of data commons is described as a low-cost and low-staff approach to data utilization to...
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Impact of the COVID-19 Pandemic on HIM Professionals in a Rural State

By Jaime Sand, EdD, RHIA, CCS, CAHIMS

The COVID-19 pandemic has greatly disrupted the healthcare industry, impacting health information professionals through facility changes, remote work, shifting priorities, and personal stressors. This study explores the impacts of these disruptions on health information professionals in a rural...
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Barriers and Facilitators to Automated Self-Scheduling: Consensus from a Delphi Panel of Key Stakeholders

By Elizabeth Woodcock, DrPH, MBA, FACMPE, CPC

Automated self-scheduling may benefit healthcare organizations, yet uptake has been slow. The aim of this study was to develop a consensus statement regarding the organizational-level determinants of implementation success based on the collective knowledge of experts. A three-stage modified...
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Improvements for the Prior Authorization Process for Elective Surgical Procedures at an Academic Medical Center

By Karen Y. Marble, MHS; Genie R. Briggs MHS; and Xiaoshan Z. Gordy, PhD

Prior authorization is an approval process to ensure that services provided by healthcare organizations will be reimbursed by insurance carriers. Prior authorization denials can result in revenue loss. Due to multiple prior authorization issues, over $21 million in charges was denied, and...
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