Tag Archives: EHR; downtime; IT

  • Lessons Learned from an Electronic Health Record Downtime

    Unexpected downtime of an electronic health record (EHR) system poses a risk to patient safety and can result in loss or compromise of data. This article reviews a downtime of the National Institutes of Health Clinical Center EHR system and presents the methodology of the review process, a description of the event, lessons learned, and potential process and policy improvements that can improve a facility’s response to unexpected downtime and facilitate smooth transitions to downtime procedures during planned outages.