Computer-assisted coding (CAC) has often been marketed for its ability to increase productivity. We undertook two studies to determine if productivity for inpatient coding was increased using CAC software. A number of significant problem areas were identified and it was determined that the CAC software did not increase coder productivity.
We have been testing computer-assisted coding (CAC) software since 2002 in order to increase the productivity of our remote coding staff. This paper describes several of our initiatives and the results.
“The term computer-assisted coding is currently used to denote technology that automatically assigns codes from clinical documentation for a human…to review, analyze, and use,” explains Rita Scichilone, MHSA, RHIA, CCS, CCS-P, director of coding products and services at AHIMA.1 We became familiar with this technology and sought a way to harness its potential. We did recognize that the development of such software was not mature, as results of other projects have been reported in the literature. One example of the issues surrounding computer assisted coding (CAC) was provided by Beth Friedman: “More often, questions were raised about CAC quality and reliability. Results indicated that 29 percent of respondents are concerned that CAC systems would result in high productivity but poor quality, and 38 percent expressed concern that these systems were not yet proven.”2
There are a variety of methodologies employed by developers of CAC software to “read” text and assign codes. The software can use structured input (SI) or natural language processing (NLP). Even within the NLP range of products, there are a variety of approaches with varying levels of sophistication. The methodology used has a tremendous impact on data transmission and the output reviewed by the coders.
Our general study method consisted of selecting transcribed files for 100 patients. The files consisted of the History and Physical report, any consultation report or operative report, and discharge summary.
Not all reports were available for all patients. Both studies focused on inpatients because we felt that if a company had developed software sophisticated enough to provide accurate code assignment for inpatient records, they could easily adapt the software to handle outpatient records.
We reviewed the software product on several criteria:
Our first pilot involved a vendor whose product assigned codes for inpatients and outpatients. The software used SI coding. In order for the software to “read” the clinical terms to be codes, the diagnostic or procedural phrase had to start on the same line and at the same column in each different transcribed document. It was not possible for us to meet this requirement with transcription coming from multiple clients with varying report formats. The only alternative was to place delimiters around the text to be read for coding. This proved tedious and time-consuming. It negated any productivity increases by the coders. In addition, the requirement for the strict identification of phrases meant that any diagnostic or procedural information embedded in the body of the report could not be “read” by the software.
Other problems became apparent during the study:
The software was unable to assign Current Procedural Terminology (CPT) codes, so this eliminated its use for outpatients.
The software was fairly accurate in ICD-9-CM code assignment (approximately 70 percent accuracy rate), but the list of assigned codes included extensive notes to physicians regarding possible documentation improvement and extensive notes to coders about possible additional or different codes. While interesting the first time they appeared, the notes became overwhelmingly repetitive. Since each note was interspersed with its associated code in the list of codes assigned by the software, it was not possible for a coder to quickly review the codes for accuracy or completeness. The code listing spanned several screens or, if printed out, several pages. There was no way to turn off this feature other than totally eliminating all edits. Because of these operational issues—the pilot was discontinued.
Our second pilot involved a product that only assigned codes for inpatients. It truly “read” the text and assigned ICD-9-CM codes for both diagnoses and procedures. It did not sequence codes, but left that task to the coder. Human intervention was required to determine the principal diagnosis. Once a coder made that selection, the software determined the diagnosis-related group (DRG). With the selection of additional codes for secondary diagnoses and procedures, the software updated the DRG assignment.
The computer assigned codes appeared in a window. If coders clicked on the code, they were taken to the report and text that served as the basis for the code assignment. If there were multiple text references, the coder would be led to each one for review.
An encoder and grouper were embedded in the CAC product, so coders could “recode” any diagnostic or procedural term. All activity occurred on one screen through various windows. The CAC software analyzed documentation for 100 patients as called for in our study method.
1. Coding Accuracy
Codes assigned were accurate, but not always appropriate. The coders did not accept 75 percent of the diagnosis (dx) codes and 90 percent of the procedure (px) codes. In 58 percent of the cases, coders added diagnosis codes. In 45 percent of the cases, procedure codes were added. The codes required to determine the correct DRG were present in 48 percent of the cases.
Specific Problem Areas
2. Ease of Use
3. Enhanced Coder Productivity
Productivity was not enhanced due to the coder needing to research each of the numerous codes returned by the program (average of 20 codes per case). Coder A reported coding two and a half charts per hour. Coder B reported coding four charts per hour. Our productivity range for inpatient is three to five charts coded per hour. Clearly, this software did not enhance productivity.
Of note is that the key documents were not present for all patients. The History and Physical report was handwritten or came from another source (physician office, clinic) The Discharge Summary was handwritten or not required (in cases of OB, NB, short-stay patients). A key issue for CAC will be the presence of complete documentation in a form that the software can read.
The CAC products we tested did reflect improvements in the technology from software that required structured text or parsed data in order to recognize the phrases to be coded to software that could select key phrases within text to be coded. The software tested second also reflected improved ease in use and sophistication of code selection.
Because of the vast number of codes presented to the coder, the software did not improve productivity as expected. Future versions of CAC software for inpatient documentation need to reduce the number of codes presented to the coder. The software can do this by removing symptoms when related to specific diagnoses and by eliminating the unspecified and specified forms of the same code. It needs to be “smart” enough to assign fifth digits, V-codes and E codes.
Correct coding is more than just following the rules in the codebook. Billing guidelines also determine correct selection and sequencing of codes. At this point, CAC is not a panacea for poor coding. It cannot reduce undercoding. In order to do this, the software must recognize all terms and assign the correct code. Currently, the software we tested often missed subsequent documentation or failed to link separated diagnostic or procedural statements that could result in a higher level of ICD-9-CM or CPT code.
The software also cannot reduce overcoding. In order to do this, the software must incorporate rules related to unbundling of codes that are included with the main diagnostic or procedural code. It must also eliminate codes that are not being treated (such as history or rule outs).
Computer-assisted coding (CAC) from inpatient documentation needs additional refinements before it will enhance coder productivity and coding accuracy.
It truth, computer-assisted inpatient coding is the most sophisticated task that anyone could ask a CAC software module to perform. As opposed to studies that report on the successful performance of CAC for outpatient coding, these studies did not have parallel success for inpatient coding.
Cheryl Servais, MPH, RHIA, is Vice President of Compliance & Privacy Officer for Precyse Solutions, LLC in Wayne, PA.
Blumenfeld, Barry, Joseph Ketcherside, and Robert Rashke. “Using Automated Rules to Improve Documentation and Quality.” Presented at AHIMA 2000 National Convention, Chicago, IL.
D’Amato, Cheryl. “Auto-Coding.” Presented at AHIMA 2003 National Convention, Minneapolis, MN.
American Health Information Management Association. “Delving into Computer-assisted Coding.” Practice Brief Part 9. 30-40. Available at http://library.ahima.org.
Friedman, Beth. “A New Day Dawning for Remote Coding.” Advance for Health Information Professionals. November 21, 2005: 18–20.
Garvin, Jennifer Horrnung, Valerie Watzlaf, and Sohrab Moeini. “Fighting Fraud Automatically.” Journal of AHIMA 77, no. 4 (2006): 32–36.
Article citation: Perspectives in Health Information Management, CAC Proceedings; Fall 2006