The dynamics and progress of the integration of the electronic health record (EHR) into healthcare disciplines have been described and examined using theories related to technology adoption. Previous studies have examined healthcare clinician resistance to the EHR in primary care, hospital, and urgent care medical settings, but few studies have been completed that pertain specifically to behavioral healthcare clinicians.
Many factors are involved when a physician or health system chooses to switch electronic health record vendors. Reasons for change include system functionality, high cost, poor customer service, company reputation, platform of software, and Meaningful Use certification, among others. The purpose of this review was to identify from the literature the various reasons that lead to switching vendors and the barriers and benefits associated with doing so.